Zones Recruitment Program 2025 :-
Zones is hiring candidates for the role of Service Desk L1 – Fresher for the Bangalore, India locations. The complete details about Zones Recruitment Program 2025 are as follows.
| Company Name:- | Zones |
| Required Education: | Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer) |
| Required Skills: | Experience in Core IT Support, Addressing Clients Worldwide (24*7). Excellent communication skills is must Computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. |
| Job Category: | Service Desk |
Qualifications
What you will bring to the team:
- Experience – 0- 0.6 months in IT Support
- Education – Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech,
- MCA, Msc (Computer)
- Reporting – Team Lead
Roles & Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLA’s.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
Skills Required
Position Overview:
- To provide technical support & assistance to customers remotely.
- To ensure client satisfaction and ability to resolve customer issues at first contact.
- Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.
- To ensure user queries or issues are captured, validated, and triaged for further processing.
- To ensure various types of information or updates are communicated to users through appropriate channels.
Zones Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
