Latest Job Openings In Wipro

Latest Job Openings In Wipro :-

Wipro is hiring candidates for the roles of Associate / Management Trainee / Production Agent for the Mumbai, Gurugram & Pune locations. The complete details about Latest Job Openings In Wipro are as follows.

Job Role 1: Associate

Required Qualifications & Skills:-

• Bachelor’s Degree (preferably Commerce/Accounting)
• Work experience of 0-24 months
• Good written & verbal (English) communication skills
• Working knowledge of computer applications including Excel & Word
• Typing Speed of minimum 25 WPM & 90% Accuracy.

Passion for results: Be committed to perform the job to the highest possible standard

Client Centricity:

• Ask questions and show keenness to understand client perspective
• Meet timelines with minimal or no escalation
• Demonstrate responsiveness to client needs and requests

Effective Communication:

• Listen intently and ask questions to clarify understanding
• Understand given data and structure further communication based on the understanding

Collaborative Working:

• Work well with colleagues from different parts of the organization.
• Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

Problem Solving & Decision Making:

• Seek and analyze data and information pertaining to the issue at hand
• Display a sense of urgency in accomplishing goals and takes actions to ensure results.

Learning Agility:

• Demonstrate eagerness to learn on the job
• Apply learned concepts and skills on the job with guidance
• Seek necessary help to deliver results in new and ambiguous situations

 Execution Excellence: Clearly understand work expectations & prioritize critical activities

Job Description & Responsibilities:-

The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.

• Acquire process knowledge from SME (Internal/Client) & be process certified.
• Participate and successfully complete role related training programs.
• Responsible for appropriately managing assigned tasks
• Responsible for processing transactions of low complexity.
• Ensure consistent productivity & accuracy as per team requirements.
• Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments
• Provide prompt responses to queries from Internal or External stakeholders
• Follow Data Privacy and Code of Conduct standards
• Ensure compliance to Time Recording guidelines
• Adherence to floor policies, team schedule and leave plans.

Apply Link:- Click Here To Apply (Apply before the link expires)

Job Role 2: Management Trainee

Required Qualifications & Skills:-

• Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
• Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
• Applies the competency in all situations and is serves as a guide to others as well.
• Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

Behavioral Competencies

• Process Knowledge – Knowledge of assigned process, tools and systems
• Collaborative working
• Problem solving and decision making
• Attention to Detail
• Execution Excellence
• Client (Internal) Centricity
• Effective Communication

Role Purpose & Responsibilities:

• No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
• Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

• Support process by managing transactions as per required quality standards
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Apply Link:- Click Here To Apply (Apply before the link expires)

Job Role 3: Production Agent

Required Qualifications & Skills:-

• Process Knowledge – Knowledge of assigned process, tools and systems
• Collaborative working
• Problem solving and decision making
• Attention to Detail
• Execution Excellence
• Client (Internal) Centricity
• Effective Communication

Role Purpose & Responsibilities:

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

• No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
• Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
• Support process by managing transactions as per required quality standards
• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Apply Link:- Click Here To Apply (Apply before the link expires)

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