Mphasis is hiring candidates for the role of “Tech-ServiceDesk” in Bengaluru, India. The complete details about this internship opening at Mphasis are given below.
Mphasis is Hiring: Tech-ServiceDesk – Bangalore – Overview
| Company Name: | Mphasis |
| Job Role: | Tech-ServiceDesk |
| Stipend: | Not Specified |
| Location: | Bangalore |
| Experience: | Student / Recent Graduate |
Responsibilities
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
Job Summary
- Role: IT Support – Other
- Industry Type: IT Services & Consulting
- Department: IT & Information Security
- Employment Type: Full Time, Permanent
- Role Category: IT Support
- EducationUG: Any Graduate
- PG: Any Postgraduate
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
For More Details & To Apply: Mphasis is Hiring: Tech-ServiceDesk – Bangalore
Note: Only shortlisted candidates will be contacted for the interview process.
