NTT DATA Hiring: Graduate Trainee 2026:-
NTT DATA is inviting applications for the Graduate Trainee position in Bangalore, Karnataka. This opportunity is suitable for candidates interested in IT service delivery, service desk administration, ticket management, incident coordination, and client support.
| Company: | NTT DATA |
| Job Title: | Graduate Trainee |
| Job Category: | Service Delivery and Client Success |
| Experience Required: | Basic to moderate experience |
| Salary: | As per Company Standards |
| Application Deadline: | ASAP |
Role Overview:-
The Graduate Trainee will support the day-to-day administrative operations of the Managed Services Client Service Desk. The role focuses on ensuring service requests are accurately recorded, categorized, documented, and directed to the appropriate teams.
The selected candidate will help maintain service desk records, coordinate requests, review escalation details, and ensure critical incidents follow the correct escalation process.
This position can provide a foundation for developing skills in IT service management, technical support coordination, incident management, and client service operations.
Educational Requirements:-
- Minimum Qualification: High school certification, diploma, or equivalent.
- Preferred Background: Candidates with an interest in IT support, service desk operations, administration, or call centre environments.
- Certifications: No mandatory professional certification is specified in the provided description.
Candidates should verify the official vacancy for any additional educational requirements.
Key Skills Required:-
1. Technical and Functional Skills
- Service desk administration
- Ticket logging and documentation
- Service request coordination
- Incident categorization and prioritization
- Escalation management
- Client information management
- Basic understanding of technology support processes
- Record maintenance and administrative support
- Familiarity with call centre operations
2. Communication Skills
- Strong verbal communication
- Effective written communication
- Professional stakeholder interaction
- Ability to understand and document client requests
- Clear communication of escalation details
3. Soft Skills
- Attention to detail
- Customer-focused approach
- Integrity and professionalism
- Analytical thinking
- Sound judgment
- Methodical working style
- Time management
- Ability to work under general direction
- Willingness to learn and adapt
Roles and Responsibilities:-
1. Service Desk Administrative Support
- Provide administrative support to the Managed Services Client Service Desk team.
- Perform entry-level administrative tasks as required.
- Assist with the coordination of service requests and incident-related activities.
- Support the team in maintaining efficient service delivery.
- Complete other related tasks assigned by the team.
2. Ticket Logging and Request Management
- Receive and validate client service requests.
- Record requests accurately in the designated system.
- Capture relevant information about the issue or service requirement.
- Ensure tickets contain the necessary details for further investigation.
- Maintain accurate records of requests and their associated documentation.
3. Incident Categorization and Escalation
- Review escalation requests and assist with appropriate categorization.
- Help assess the priority of incidents based on the information provided.
- Follow established escalation procedures for critical calls and service requests.
- Escalate issues to the appropriate team or higher level when required.
- Use sound judgment when identifying requests that require urgent attention.
4. Documentation and Record Maintenance
- Maintain documentation related to tickets, service requests, and client information.
- Ensure relevant records are accurate, complete, and accessible.
- Update request information as required by established procedures.
- Support consistent documentation practices within the service desk team.
5. Stakeholder Coordination and Client Service
- Interact professionally with clients and internal stakeholders.
- Assist the service desk team with request coordination.
- Communicate relevant information clearly to support issue resolution.
- Maintain a client-focused approach while handling administrative tasks.
- Demonstrate integrity and professionalism to support client satisfaction and retention.
6. Shift and Operational Support
- Work according to the defined 24×7 shift roster, as required.
- Follow service desk procedures and operational guidelines.
- Manage assigned responsibilities under general direction.
- Maintain accuracy and consistency while handling routine administrative work.
About NTT DATA:-
NTT DATA is a global business and technology services company providing solutions in areas such as artificial intelligence, cloud computing, cybersecurity, connectivity, data centers, consulting, and application services.
The company supports organizations across industries with technology-driven solutions and service delivery. NTT DATA emphasizes innovation, client success, inclusion, and professional development.
NTT DATA Hiring: Graduate Trainee 2026 Application Process:-
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
