Production Agent Opportunity 2025 | Chennai– Overview
| Job Role: | Production Agent |
| Company Name: | Wipro |
| Location: | Chennai |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Skills Required:
- Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
Responsibility:
Process
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
Self- Management
Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
How to Apply for Email Support Opportunity 2025 | Bangalore
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
