Onboarding Specialist – Whatsapp – Remote Opportunity 2025 | HighLevel is hiring Onboarding Specialist – Whatsapp – Remote. The working location is in various parts of India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Remote-Onboarding Specialist – Whatsapp Opportunity at HighLevel | IN – Overview
| Job Role: | Remote-Onboarding Specialist – Whatsapp |
| Company Name: | HighLevel |
| Location: | India |
| Work Mode: | Remote |
| Last Date to Apply: | ASAP |
Job Description
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Skills Required:
- Conduct Webinars: Host regular webinars for agency owners to explain the WhatsApp integration process, demonstrate best practices, and answer technical questions.
- Customer Onboarding: Manage and execute the onboarding process for new WhatsApp customers, ensuring they are set up for success.
- Technical Support: Provide exceptional IT support, troubleshooting and resolving technical issues related to WhatsApp integration, API configurations, and account setups during onboarding.
- Proactive Outreach: Leverage Pendo track events to identify agency owners whose onboarding attempts have failed and proactively reach out to offer guidance and assistance.
- Collaboration: Work closely with the support team to address customer issues promptly and escalate complex problems to QA or development teams when needed.
- Meta Team Coordination: Interface with Meta’s support team to raise and manage support tickets for WhatsApp-related issues, ensuring timely resolution of customer challenges.
- API and JSON Understanding: Use your basic knowledge of APIs and JSON structures to diagnose and troubleshoot technical problems effectively during onboarding.
- Documentation: Create and maintain detailed resources, including FAQs, step-by-step guides, and troubleshooting documents, to empower customers with self-service tools.
- Feedback Collection: Gather feedback from customers to identify recurring onboarding pain points and collaborate with the Product team to improve the onboarding experience.
Responsibility:
- 2+ years of experience in customer onboarding, IT support, or a related role.
- – Familiarity with WhatsApp Business APIs and integration workflows.
- – Basic understanding of APIs, JSON structures, and how they apply to troubleshooting technical issues.
- – Experience conducting webinars, training sessions, or similar customer-facing presentations.
- – Ability to interface with external support teams (e.g., Meta) and manage support tickets effectively.
- – Proficiency in using tools like CRM systems, project management software, and basic API-related tools.
- – Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- – Ability to work independently while collaborating effectively with cross-functional teams.
How to Apply for Remote-Onboarding Specialist – Whatsapp Opportunity at HighLevel | IN
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
