Support Engineer – Remote Opportunity 2025 | Revolut is hiring Support Engineer- Remote. The working location is in various parts of India. Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Remote-Support Engineer Opportunity at Sprinto| IN – Overview
| Job Role: | Support Engineer |
| Company Name: | Sprinto |
| Location: | India |
| Work Mode: | Remote |
| Last Date to Apply: | ASAP |
Job Description
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round
Skills Required:
- 1-3 years of relevant work experience in Customer or Technical Support in SaaS
- Excellent written and verbal communication in English
- Proficient in technical troubleshooting, especially with cloud, integrations & API
- Familiarity with the basics of Cloud infrastructure providers & Change management solutions
- A calm and patient demeanor, especially when faced with challenging customer interactions
- Bachelors/Engineering Degree preferred
- Experience working with Freshdesk is a bonus
Responsibility:
- Provide swift resolutions to diverse customer inquiries across 24×5 shifts, ensuring consistent support coverage
- Deliver prompt, high quality & courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested
- Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto
- Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers
- Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations
- Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement
How to Apply for Remote-Support Engineer Opportunity at Sprinto| IN
All interested and eligible candidates can apply for this position online using the following link as soon as possible.
