Sutherland is conducting a mega walk-in drive on 21st July 2025 in Navi Mumbai for Voice Process Associate roles. Perfect for candidates with 0β3 years of experience, this opportunity emphasizes strong verbal communication and customer engagement skills. Join Sutherland to build a rewarding career in a global customer experience company.
Interested candidates can apply online as soon as possible. The detailed eligibility and application process are given below.
Sutherland is Hiring: Voice Process Associates | Navi Mumbai – Overview
| Company Name: | Sutherland |
| Job Role: | Voice Process Associates |
| Location: | Navi Mumbai |
| Work Mode: | On-site |
| Last Date to Apply: | ASAP |
Job Description:
- Job Description: We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift).This is a blended customer support role involving voice, chat, and email communication with international clients.
- Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:
- Central Line: Kalyan to Sion Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
- Shift & Weekly Off:
- Shift: 24×7 rotational (including night shifts)
- Weekly Off: 2 rotational offs
- Perks & Benefits:
- Lucrative performance-based incentives
- Cab facility for safe and convenient travel
- Travel allowance included Medical insurance coverage
- Work-life balance with 2 weekly offs
- How to Apply:Walk-in directly between 12:00 PM to 7:00 PM Location: Sutherland Global Services, Airoli, Navi Mumbai
Skills:
- Key Responsibilities:
- Provide high-quality voice-based support to international customers.
- Handle queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues effectively.
- Maintain customer satisfaction and adhere to quality and performance standards.
- Work in 24×7 rotational shifts, including night shifts.
- Candidate Profile:
- Excellent English communication skills (both verbal & written).
- Strong interpersonal and problem-solving skills.
- Comfortable with rotational shifts (24/7 operations).
- Basic proficiency in MS Office tools (Outlook, Word, Excel).
- Good typing speed and computer navigation skills.
- Team player with a proactive and professional attitude.
