Sutherland Walk-In Drive: International Voice Process – Freshers 2026:-
Sutherland is conducting a walk-in drive for International Voice Process – Customer Support Executives in Hyderabad. This is an excellent opportunity for freshers and candidates with up to 1 year of experience who have strong English communication skills and are interested in starting a career in the international BPO industry.
| Company: | Sutherland |
| Job Role: | Customer Support Executive – International Voice Process |
| Job Type: | Full Time, Permanent |
| Experience: | 0–1 Years |
| Walk-In Date: | 7 November 2026 |
| Interview Time: | 11:00 AM – 2:00 PM |
| Interview Venue: | Sutherland, 9th Floor, NSL-2, NSL Arena, Uppal, Hyderabad |
| Salary: | As per company Standards |
Role Overview:-
The International Voice Process Customer Support Executive will handle inbound and outbound calls from international customers, understand their concerns, and provide accurate and professional resolutions.
The role requires excellent spoken English, active listening, customer service skills, and the ability to handle customer queries confidently.
Selected candidates will work from the Uppal office in Hyderabad and must be comfortable with rotational shifts, including night shifts.
Educational Requirements:-
- Any graduate can apply.
- Freshers are eligible.
- Candidates with up to 1 year of experience can apply.
- Candidates from BPO, customer service, and international voice process backgrounds are welcome.
Key Skills:-
1. Communication Skills
- Excellent English communication.
- Good verbal fluency.
- Strong listening and comprehension skills.
- Professional telephone etiquette.
- Ability to communicate confidently with international customers.
2. Technical and Process Skills
- Basic computer knowledge.
- Email and customer interaction documentation.
- Customer query management.
- Accurate record maintenance.
- Understanding of customer support processes.
- Ability to follow process guidelines and quality standards.
3. Customer Service Skills
- Customer relationship management.
- Query resolution.
- Problem-solving and decision-making.
- Complaint handling.
- Active listening.
- Customer satisfaction management.
4. Soft Skills
- Positive attitude.
- Patience and professionalism.
- Adaptability to rotational shifts.
- Teamwork and collaboration.
- Time management.
- Willingness to learn.
- Ability to work under pressure.
Roles and Responsibilities:-
1. International Customer Support
- Handle inbound and outbound calls from international customers.
- Understand customer queries and provide appropriate resolutions.
- Communicate professionally and confidently in English.
- Provide accurate information based on customer requirements.
- Maintain a positive customer experience throughout each interaction.
2. Query and Complaint Resolution
- Listen carefully to customer concerns.
- Identify customer issues and provide suitable solutions.
- Handle complaints patiently and professionally.
- Escalate complex issues to the appropriate team when required.
- Ensure customer concerns are addressed according to process guidelines.
3. Process and Quality Management
- Follow company policies and process requirements.
- Maintain quality and productivity standards.
- Provide accurate information during customer interactions.
- Follow established customer service procedures.
- Meet assigned performance expectations.
4. Documentation and Team Collaboration
- Accurately document customer interactions.
- Maintain customer records and update relevant information.
- Coordinate with team members to resolve customer concerns.
- Work effectively as part of a customer service team.
About the Company – Sutherland:-
Sutherland is a global business process and technology management company that provides customer experience, digital transformation, and business process services to organizations across different industries.
The company focuses on helping businesses improve customer interactions, operational efficiency, and service delivery through technology-enabled solutions and customer support operations.
Sutherland Walk-In Drive: International Voice Process – Freshers 2026 Application Process:-
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
