Technical Associate Job Openings in Genpact 2025:-
Genpact is hiring candidates for the role of ”Technical Associate – Service Desk L1” in the Hyderabad location of India. The complete details about Technical Associate – Service Desk L1 Job Openings In Genpact are given below.
| Company :- | Genpact |
| Job Role :- | Technical Associate – Service Desk L1 |
| Location :- | Hyderabad |
| Education Level :- | Bachelor’s / Graduation / Equivalent |
| Last Date to Apply :– | ASAP |
Qualifications:-
- Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
- Multitasking skills.
- Ability to pay attention to detail.
Preferred Skills:-
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
Responsibilities:-
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- You should handle Voice and Non-Voice tickets simultaneously.
- Responsible for executive leadership and Board members IT support.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers. Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications (ERP)
- Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
- Knowledge Management – Ensure the Knowledge Articles are used on all issues.
Technical Associate Job Openings in Genpact 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
