Teleperformance Hiring: Customer Service Representative 2026:-
Teleperformance Recruitment 2026: Teleperformance is associated with an opportunity for a Customer Service Representative – International Voice Process in Mumbai.
| Company: | Teleperformance |
| Job Role: | Customer Service Associate – International Voice Process |
| Employment Type: | Full-Time |
| Experience Required: | Freshers and experienced candidates may apply, subject to process requirements |
| Monthly In-Hand Salary: | ₹28,000–₹36,000 |
| Application Deadline: | ASAP |
Role Overview:-
The Customer Service Representative – International Voice Process will handle inbound and/or outbound customer calls from international customers.
Candidates may be assigned to the US, UK, or Australian process based on their English communication proficiency, interview performance, and business requirements.
The role focuses on professional communication, query resolution, accurate information delivery, customer satisfaction, and adherence to company policies and quality standards.
This opportunity may suit freshers looking to enter the BPO industry as well as experienced candidates who meet the requirements of the assigned process.
Educational Requirements:-
- Candidates should have the required educational certificates and marksheets available.
- Candidates must be able to provide relevant identity and employment documents, where applicable.
- Specific degree, minimum percentage, and graduation-year requirements should be confirmed with the recruiter.
Key Skills:-
Technical Skills
- Basic computer operations
- Data entry and information management
- Customer information documentation
- Call-handling systems and customer service tools
- Accurate record maintenance
- Basic email and digital communication skills
Functional Skills
- International voice process support
- Inbound and outbound call handling
- Customer query resolution
- Customer service and relationship management
- Complaint handling and issue resolution
- Providing accurate product or service information
- Following process guidelines and standard operating procedures
- Maintaining service quality and customer satisfaction
- Escalating unresolved issues to the appropriate team
- Adhering to customer service policies
Soft Skills
- Excellent spoken English communication
- Active listening
- Professional telephone etiquette
- Patience and empathy
- Problem-solving ability
- Clear verbal communication
- Confidence when speaking with international customers
- Attention to detail
- Time management
- Adaptability and willingness to learn
- Ability to work in a team
- Customer-focused attitude
Roles & Responsibilities:-
1. International Customer Call Handling
- Handle inbound and/or outbound calls from customers in the US, UK, or Australia.
- Communicate professionally and clearly with international customers.
- Understand customer concerns and identify the reason for each interaction.
- Follow the assigned process guidelines while managing customer calls.
- Maintain professional telephone etiquette throughout each conversation.
- Adapt communication style to meet customer needs while remaining professional.
2. Customer Query Resolution
- Listen carefully to customer questions, concerns, and complaints.
- Provide accurate information and appropriate solutions.
- Resolve customer issues efficiently within the scope of the assigned process.
- Clarify customer concerns and explain available solutions.
- Escalate complex or unresolved issues to the relevant team when required.
- Follow up on customer concerns according to established procedures, where applicable.
3. Customer Satisfaction and Service Quality
- Maintain high standards of customer service.
- Work toward positive customer experiences and customer satisfaction.
- Follow quality standards, call-handling procedures, and process guidelines.
- Communicate politely and professionally, even in challenging situations.
- Handle customer concerns with patience, empathy, and a solution-oriented approach.
- Maintain consistency and accuracy while delivering customer support.
4. Process Compliance and Documentation
- Follow company policies, process instructions, and standard operating procedures.
- Maintain accurate records of customer interactions using the tools provided.
- Document relevant information and resolution details where required.
- Protect customer information and follow applicable data-handling procedures.
- Comply with quality requirements and operational guidelines.
- Seek clarification from supervisors when process instructions are unclear.
5. Communication and Team Coordination
- Coordinate with team members and supervisors to resolve customer concerns.
- Seek guidance when handling unfamiliar queries or complex situations.
- Communicate recurring customer issues to the appropriate team.
- Participate in training sessions, feedback discussions, and quality reviews.
- Apply feedback to improve communication and customer service performance.
- Work collaboratively to meet team and process expectations.
6. Training and Continuous Improvement
- Complete the training required for the assigned international process.
- Learn process-specific products, services, policies, and procedures.
- Improve English communication, listening, and call-handling skills.
- Develop a better understanding of international customer expectations.
- Apply coaching and feedback to improve service quality.
- Adapt to changes in process guidelines and business requirements.
About the Company:-
Teleperformance is a global customer experience and business services company that supports organizations through customer care, technical support, and other business process services.
Its customer service operations involve helping customers resolve queries, providing product or service information, following established procedures, and maintaining service quality across different communication channels.
Teleperformance Hiring: Customer Service Representative 2026 Application Process:-
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
