Genpact is Hiring Management Trainee - QA 2025

Genpact is Hiring Management Trainee – QA 2025:-

Genpact is hiring candidates for the role of “Management Trainee – Quality Analyst” in the Bangalore location of India. The complete details about Management Trainee Job Openings In Genpact are given below.

Company :-	Genpact
Job Role :-	Management Trainee – Quality Analyst
Location :-	Bangalore
Salary :-	As Per Company Standards
Last Date to Apply :–	ASAP

About the Role:-

The Quality Assurance (QA) Specialist will be responsible for monitoring, evaluating, and ensuring the quality of processes and outputs across the organization.
This role requires close collaboration with operations, training, and compliance teams to enhance performance, reduce errors, and improve efficiency.
The ideal candidate is detail-oriented, analytical, and passionate about delivering high-quality customer experiences.

Minimum Qualifications:-

Bachelor’s degree in Business, Communication, or a related field (preferred).

Preferred Skills & Competencies:-

Strong analytical and data-driven decision-making skills.
Excellent attention to detail and ability to manage multiple tasks simultaneously.
Strong problem-solving mindset with a proactive approach to issue resolution.
Customer-focused with a commitment to enhancing service delivery.
Proficiency in QA methodologies and tools; ability to adapt to new systems quickly.
Strong organizational skills, with focus on accuracy and efficiency.
Ability to work both independently and collaboratively within cross-functional teams.

Key Responsibilities:-

Monitor live and recorded calls to assess performance in areas such as product knowledge, soft skills, call handling, process adherence, and compliance.
Collaborate with training and operations teams to identify performance gaps and recommend targeted improvement initiatives.
Track, analyze, and report quality trends and KPIs regularly.
Identify areas of improvement in customer service processes and recommend data-driven improvements.
Ensure compliance with regulatory and industry standards, including data protection and customer privacy.
Provide clear and actionable quality feedback to Front Line Managers (FLMs) for agent performance improvement.
Analyze data to identify patterns, root causes, and propose process improvements.
Report non-compliant interactions and ensure corrective measures are implemented.
Maintain and update QA documentation, evaluation forms, and quality checklists.
Participate in regular calibration sessions to maintain consistency in quality evaluation across the team.