HCLTech is Hiring Administrator 2026:-
HCLTech is hiring candidates for the role of “Administrator (Tools & Automation)” in Chennai, Tamil Nadu and Gautam Buddha Nagar (Noida), Uttar Pradesh, India. Complete details are given below.
| Company :- | HCLTech |
| Job Role :- | Administrator (Tools & Automation) |
| Location :- | Chennai, Tamil Nadu / Gautam Buddha Nagar (Noida), Uttar Pradesh |
| Experience :- | As per Company Requirements |
| Salary :- | As per Company Standards |
| Last Date to Apply :- | ASAP |
Role Overview:-
As an Administrator (Tools & Automation), you will independently resolve support tickets, provide on-call assistance, perform root cause analysis, and ensure a positive customer experience. You will also contribute to knowledge management, training initiatives, and continuous improvement activities.
Educational Requirements:-
- B.E / B.Tech
- B.Sc / BCA
- MCA
- Any Graduation in a relevant discipline
Key Skills:-
Technical Skills
- Incident and ticket management
- Root Cause Analysis (RCA)
- Tools and Automation support
- Knowledge Base Management
- SLA Management
- Technical troubleshooting
- Process improvement
Soft Skills
- Analytical thinking
- Problem-solving skills
- Customer service orientation
- Communication skills
- Team collaboration
- Mentoring and coaching abilities
Roles & Responsibilities:-
Technical Support
- Independently resolve tickets within agreed SLAs
- Provide on-call support and handle escalations
- Perform root cause analysis for incidents
- Ensure timely issue resolution
Knowledge Management
- Update and maintain knowledge base articles
- Support process documentation and improvements
- Share best practices across teams
Training & Mentoring
- Train freshers and support analyst development
- Provide coaching and guidance to team members
- Participate in knowledge-sharing activities
Customer Experience
- Deliver positive customer experience and improve CSAT
- Ensure First Call Resolution (FCR)
- Minimize rejected resolutions and reopened cases
Compliance & Quality
- Adhere to quality standards and company policies
- Follow regulatory and operational guidelines
- Maintain service excellence across support activities
Company Benefits:-
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to higher education programs and skill development resources
- Discounts on products and services through Benefit Box
- CSR programs and volunteering opportunities
- Career growth and advancement opportunities
Note: Benefits may vary depending on employment type and location.
About Company:-
HCLTech is a leading global technology company that delivers industry-leading capabilities centered around digital, engineering, cloud, and AI solutions. With a strong presence across multiple countries, HCLTech empowers enterprises to accelerate innovation and transform their businesses while fostering a culture of learning, collaboration, and growth.
HCLTech is Hiring Administrator 2026 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
