IDFC FIRST Bank Hiring: Customer Service Executive 2026:-
IDFC FIRST Bank is hiring candidates for the role of “Customer Service Executive – Retail Asset Inbound” in Navi Mumbai, Maharashtra, India. Complete details are given below.
| Company :- | IDFC FIRST Bank |
| Job Role :- | Customer Service Executive – Retail Asset Inbound |
| Location :- | Airoli, Navi Mumbai, Maharashtra |
| Department :- | Customer Care Centre |
| Experience :- | Minimum 1 Year |
| Salary :- | As per Company Standards |
| Last Date to Apply :- | ASAP |
Role Overview:-
As a Customer Service Executive – Retail Asset Inbound, you will handle inbound customer queries related to retail asset products, provide timely resolutions, and ensure an exceptional customer experience. This role offers an opportunity to build a career in a customer-centric environment with one of India’s leading private sector banks.
Educational Requirements:-
- Bachelor’s Degree in any discipline (Full-Time)
Key Skills:-
Technical & Functional Skills
- Customer service and query handling
- Knowledge of banking and financial services
- Computer applications and systems
- Customer relationship management
- Documentation and record maintenance
Soft Skills
- Excellent communication skills in English and Hindi
- Problem-solving and decision-making abilities
- Customer-centric mindset
- Positive attitude and interpersonal skills
- Ability to work in rotational shifts
- Team collaboration
Roles & Responsibilities:-
Primary Responsibilities
- Handle inbound calls related to retail asset products
- Resolve customer queries efficiently and accurately
- Provide personalized solutions to enhance customer satisfaction
- Educate customers about banking products and services
- Maintain records of customer interactions and transactions
- Meet service quality and customer satisfaction targets
Secondary Responsibilities
- Coordinate with internal teams for quick issue resolution
- Stay updated with bank products, policies, and processes
- Support business and sales goals through effective customer engagement
About Company:-
IDFC FIRST Bank is a leading private sector bank in India committed to delivering customer-first banking solutions. The bank offers a wide range of retail and corporate banking products while focusing on innovation, digital transformation, and exceptional customer experiences. IDFC FIRST Bank provides a dynamic work environment with strong opportunities for career growth and professional development.
Company Benefits:-
- Opportunity to work with a leading private sector bank
- Career growth and learning opportunities
- Customer-centric and collaborative work culture
- Exposure to banking and financial services operations
- Competitive compensation and employee benefits
IDFC FIRST Bank Hiring: Customer Service Executive 2026 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
