Accenture Recruitment Alerts 2025 | Hiring Customer Service Associate – Apply Soon!

Qualifications

• Qualifications: Any Graduation
• Years of Experience: 1 to 3 years
• Skill required: Voice – Customer Service
• Voice Contact Center
• Customer service – Inbound
• Command over language
• Stability
• Dedication towards the role

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work