Blue Yonder Recruitment Program 2025 :-
Blue Yonder is hiring candidates for the role of Support Engineer for the Coimbatore, Tamil Nadu, India locations. The complete details about Blue Yonder Recruitment Program 2025 are as follows.
| Company Name:- | Blue Yonder |
| Required Education: | Bachelor’s degree in Computer Science, Information Technology, or a related field. |
| Required Skills: | Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana). Strong troubleshooting and analytical skills. Good understanding of SQL and scripting (e.g., Shell, Python) is a plus. |
| Job Category: | Cloud & Support Services |
Qualifications
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1–3 years of experience in application or IT support roles.
- Familiarity with ticketing tools (e.g., ServiceNow, Salesforce, Jira) and monitoring tools (e.g., Splunk, AppD, Grafana).
- Strong troubleshooting and analytical skills.
- Good understanding of SQL and scripting (e.g., Shell, Python) is a plus.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Experience in supporting SaaS or cloud-based applications.
- ITIL Foundation certification.
- Prior experience working in a global support environment.
Job Summary:
We are seeking a dedicated and detail-oriented Support Engineer to join our global support team. In this role, you will be responsible for monitoring, troubleshooting, and resolving application-related issues, ensuring high availability and performance of critical business systems. The ideal candidate will have strong problem-solving skills, the ability to work independently, and a passion for providing exceptional support to end users and internal stakeholders.
Key Responsibilities:
- Provide L1/L2 support for enterprise applications and platforms hosted in the cloud platform.
- Monitor application health, logs, and alerts to proactively identify issues.
- Learn and adopt AI-enabled tools/techniques for quick and effective solutions
- Investigate and resolve user-reported incidents within defined SLAs.
- Perform routine operational tasks such as application restarts, configuration changes, and deployment validations.
- Coordinate with internal technical teams and external vendors for issue resolution.
- Document incidents, solutions, and standard operating procedures (SOPs).
- Participate in root cause analysis and contribute to continuous improvement initiatives.
Skills Required
Overview:
- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
- Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance cycle, and good knowledge of industry best practices, with the ability to implement them working with customers and internal platform, and the product teams.
Work Schedule: Rotational Shifts
- This role involves rotational shifts, including night shifts, to provide 24/7 application support.
- Flexibility to work weekends and public holidays as per shift schedule.
- Ability to handle responsibilities independently during off-hours.
Blue Yonder Recruitment Program 2025 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
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