Cognizant Data Analyst Job Vacancies :-
Cognizant is hiring candidates for the role of Trainee – Junior Data Analyst for the Kolkata, West Bengal, India Locations. The complete details about Cognizant Data Analyst Job Vacancies are as follows.
| Company Name:- | Cognizant |
| Required Education: | Graduation |
| Required Skill: | Generative AI and MS Excel Customer Management and Complaint Management |
| Job Category: | Technology & Engineering |
| Work model: | Hybrid |
Qualifications
- Possess strong technical skills in Generative AI and MS Excel.
- Demonstrate expertise in customer management within the Life Sciences sector.
- Exhibit proficiency in handling customer complaints and ensuring timely resolution.
- Show ability to analyze and report on customer data using MS Excel.
- Display excellent communication and interpersonal skills.
- Have a proactive approach to problem-solving and process improvement.
- Be adaptable to rotational shifts and a hybrid work model.
- Maintain a high level of professionalism and confidentiality.
- Demonstrate a commitment to continuous learning and development.
- Show ability to collaborate effectively with cross-functional teams.
- Exhibit strong organizational and time management skills.
- Have a customer-centric mindset and a passion for delivering excellent service.
- Be detail-oriented and capable of managing multiple tasks simultaneously.
Certifications Required: Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel AI for Everyone by Coursera
Job Summary:
Seeking a Process Executive-CDM/PV with 0 to 4 years of experience to join our dynamic team. The ideal candidate will possess strong technical skills in Generative AI and MS Excel along with domain expertise in Customer Management and Complaint Management within the Life Sciences sector.
This hybrid role involves rotational shifts and offers an opportunity to contribute significantly to our customer service excellence initiatives.
Roles & Responsibilities:
- Oversee the management of customer data and ensure its accuracy and integrity.
- Provide support in the implementation and maintenance of Generative AI tools to enhance customer management processes.
- Utilize MS Excel to analyze and report on customer data identifying trends and areas for improvement.
- Handle customer complaints efficiently ensuring timely resolution and maintaining high levels of customer satisfaction.
- Collaborate with cross-functional teams to develop and implement strategies for improving customer service.
- Monitor and evaluate the effectiveness of customer management processes and suggest enhancements.
- Assist in the preparation of documentation and reports related to customer management and complaint handling.
- Ensure compliance with industry regulations and company policies in all customer management activities.
- Participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management.
- Support the development of best practices for customer management and complaint handling within the team.
- Contribute to the continuous improvement of processes by providing feedback and suggestions.
- Engage with customers to understand their needs and provide tailored solutions.
- Maintain a high level of professionalism and confidentiality in all interactions with customers and team members.
Skills Required
The Cognizant community:
Cognizant is a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- Cognizant don’t just dream of a better way – Cognizant make it happen.
- Cognizant take care of our people, clients, company, communities and climate by doing what’s right.
- Cognizant foster an innovative environment where you can build the career path that’s right for you.
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Cognizant Data Analyst Job Vacancies Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
