Cognizant Recruitment Drive:-
Cognizant is hiring candidates for the role of Process Specialist – Data for the Bangalore, India location. The complete details about Cognizant Recruitment Drive are as follows.
Qualifications
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Must Have Skills:
- Quality of Service
- Online/Digital Marketing
Job Description & Responsibilities:-
Stakeholder/Business Management:
- Update trackers, Create/Update tickets, update required applications & tools and keep TL informed of new issues.
- Use eMail and CRM tool, provide Quality Monitoring, First level escalations.
- Team huddles, Knowledge base updates and Process Improvements.
- Prepare meaningful reports in context to the audits, training etc.
- Ideate and implement process improvement projects.
Process Improvements and Adherence:
- Ensure process guidelines are followed and met as documented.
- Adhere to shift handover process.
- Quality Monitoring.
- Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.
Project Control, Management and Review / Program delivery:
- Raise process related issues on time with process lead and team lead.
- Resolve process related queries and expedite on data requests.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
- Perform root cause analysis on the errors made by the team members.
Customer Relationship Management:
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Follow up on Waiting/Open issues, feedback and coaching.
- Conduct Quality audits and review of teams’ performance
Skills Required
People/Team:
- Design and implement training and knowledge sharing sessions – New hire, retraining, process improvement and updates.
- Potential seed resources for staffing new engagements.
- Buddy with PEs & SPEs and help them to achieve their personal and organizational requirements.
- i) Manage break schedule for the team.
- ii) Communicate and manage transport delays.
- Conduct Huddles and Team meetings.
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Act as a buddy for New Hires.
- First level reporting.
- Conduct peer reviews.
- Conduct refresher training.
- Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
In the absence of the PL and TL, perform the following tasks when assigned:
- i) Handle escalation calls.
- ii) Manage service levels on a daytoday basis.
- Provide coaching and feedback for improvement.
Personal Excellence:
- Meet/Exceed targets set within the key research activities(Talent Research & Data Management) and ensure exceptional viability rate when it comes submission of resumes.
- Be an exceptional team player when it comes to knowledge sharing, training, people development and reporting.
- Participate in special projects/recruiting initiatives including assessment of best practices in research techniques and manage individual projects, and act as a guide to drive research for the project and be a POC for any operational updates.
Cognizant Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
