Ericsson Internship Opportunity 2024

Qualifications

• Customer Problem Management.
• Change and Improvement Management.
• CS Portfolio competence.
• Data Analysis.
• Negotiation.
• Customer Success.
• Machine Learning.
• Customer Relationship Building.
• CSR Handling Process.
• Knowledge transfer and re-use.
• Trade Compliance.
• Knowledge Sharing and Collaboration Skills.
• Release and change management

Your Roles & Responsibilities:-

• Own and manage Customer Service Requests, from contract validation to issue resolution.
• Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
• Investigate, analyse, report, and propose solutions for product security related matters as per contract.
• Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
• Contribute to emergency situations, facilitating quick restoration of customer networks.
• Plan and ensure contracted software implementation in customer networks for optimal performance.
• Drive add-on-sales, assisting account teams to expand business with their customers.
• Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.