Hexaware Technologies Recruitment | Trainee – Infrastructure Management Support

Qualifications

• Qualification:  Graduates BSc (CS/IT/Electronics, EEE,Circuital) & BCA
• 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation
• No Live backlogs at the time of registration Year of Passing 2024 Pass out
• Excellent verbal and written communication in English is must.
• Should have basic knowledge of ITIL process and international Client handling over the phone and email

Key Roles & Responsibilities:-

• Meet established service level metricsfor call response, technical support, and customer service.
• Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
• Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
• Followand complete IT Service desk opening and closing checklists.
• Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
• Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
• Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
• Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
• Candidates should be open to work in 24*7 shifts environment