Hexaware Technologies Recruitment | Trainee – Infrastructure Management Support

Hexaware Technologies Recruitment:-

Hexaware Technologies is hiring candidates for the role of Trainee – Infrastructure Management Support for the Mumbai/ Pune/ Chennai/ Noida/ locations. The complete details about Hexaware Technologies Recruitment are as follows.

  • Job Position: Trainee - Infrastructure Management Support
  • Job Location: Mumbai/ Pune/ Chennai/ Noida
  • Salary Package: INR 300,000.00 per Annum
  • Full/Part Time: Full Time
  • Req ID:
  • Education Level: Graduation


  • Qualification:  Graduates BSc (CS/IT/Electronics, EEE,Circuital) & BCA
  • 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation
  • No Live backlogs at the time of registration Year of Passing 2024 Pass out
  • Excellent verbal and written communication in English is must.
  • Should have basic knowledge of ITIL process and international Client handling over the phone and email

Key Roles & Responsibilities:-

  • Meet established service level metricsfor call response, technical support, and customer service.
  • Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  • Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution.
  • Followand complete IT Service desk opening and closing checklists.
  • Research and update knowledge base for solutions that can be used to provide first call or contact resolution.
  • Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting.
  • Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
  • Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner.
  • Candidates should be open to work in 24*7 shifts environment

Skills Required

Hexaware Technologies Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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