HSBC Recruitment Program 2026 | Hiring Fraud Officer – Apply Now!

Qualifications

To be successful you will:

• Understand, adhere and execute the procedures imparted during the training phase. Continually update product knowledge and be adaptable to change.
• Diploma or degree in any discipline or relevant work experience commencement with the position. Relevant work experience desirable with 0-2 years.
• Ability to speak and understand English fluently. Ability to write letters and create memos comprehensible to related departments. Good conversational skills to hold the attention of the customer on the telephone.Ability to grasp quickly.
• Ability to understand and interpret numeric data. Minimum, basic computer knowledge. Flexibility to work shifts. Ability to build rapport with people.

In this role, you will:

HSBC is currently seeking an experienced professional to join our team in the role of  Fraud officer

• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• All data requirements timesheets, leave requests, absence requests and ad hoc process information is completed and updated in a timely manner
• Issues/problems are effectively investigated and resolved or appropriately referred with recommendations.
• Observation & feedback by the immediate line & management team. Acquire and update knowledge on procedures related to relevant processes.
• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements.
• Responsible for relationship building and resolving customer queries issues, account management in a professional manner.
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.