Infosys BPM Mega Walk-In Drive For Customer Support :-
Infosys BPM is hiring candidates for the role of Process Executive – Customer Support – Voice for the Pune / Kolkata locations. The complete details about Infosys BPM Mega Walk-In Drive For Customer Support are as follows.
| Company Name:- | Infosys BPM |
| Required Education: | Any Graduation |
| Required Skill: | Excellent in communication Document and track customer interactions and technical issues |
| Department: | Customer Success, Service & Operations |
| Industry Type: | IT Services & Consulting |
| Employment Type: | Full Time, Permanent |
| Role Category: | Customer Success |
Qualifications
Infosys BPM Ltd. is hiring for (Customer Support – Voice)
Any Graduate – Additional certifications in customer service/upskilling
Must adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO, no hybrid
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills
Interview details:
- Interview Date: 10th January 2025
- Interview Time: 10 AM to 1:00 PM IST
- Interview Venue:
- Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala)
Skills Required
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Infosys BPM Mega Walk-In Drive For Customer Support Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
