Iron Mountain Recruitment Program 2026 | Hiring Associate – Customer Support

Qualifications

The ideal candidate will have:

• Domain Experience: Proven experience in data input and a strong understanding of billing activities and billing close processes.
• Technical Expertise: Proficiency in Oracle, Salesforce (SFDC), and intermediate knowledge of Microsoft Excel or Google G-Suite, including the ability to utilize Pivot Tables and VLookups.
• Professional Communication: Excellent verbal and written communication skills combined with sound reading comprehension to manage complex customer requirements.
• Strategic Mindset: The ability to think strategically while acting tactically, demonstrating a high degree of integrity and a positive approach to individual contributions.

Job Summary

• Iron Mountain is seeking a motivated Junior Associate to join our Information Management Services (IMS) Australia and New Zealand (ANZ) Billing team.
• In this role, you will be responsible for the end-to-end execution of manual invoicing, credit processing, and month-end reporting to ensure financial accuracy.

In this role, you will:

• Manage Financial Transactions: Process manual invoices, credits, and re-bill requests within the source system while maintaining accurate customer profiles and modifying invoices for re-issuance as required.
• Collaborate for Billing Excellence: Partner with internal support groups and external customers to execute non-standard or customer-specific billing activities and facilitate web invoice submissions.
• Ensure Operational Compliance: Maintain strict adherence to prescribed guidelines, timelines, and organizational procedures to exceed customer satisfaction levels and meet quality standards.