PhonePe Off Campus Hiring:-
PhonePe is hiring candidates for the role of Training Specialist for the Bengaluru, Karnataka, India location. The complete details about PhonePe Off Campus Hiring are as follows.
Qualifications
Job Description & Responsibilities:-
A CX Quality Specialist will help transform PhonePe’ s Customer Experience and Operations through education, empowerment, and coaching of support representatives (in-house and vendor partners). Achieving best-in-class quality in Customer Experience at scale is the primary goal of this role.
- Interpret and implement Quality Assurance/Quality Management programs
- Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
- Perform Quality audits and devise procedures and directions for recording and reporting this data
- Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
- Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
- Derive themes and insights basis audits completed that can translate into actionable process improvement items
- Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
- Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill
Skills Required
PhonePe Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
