PTC Recruitment Drive :-
PTC is hiring candidates for the role of Product Specialist for the Pune, India location. The complete details about PTC Recruitment Drive are as follows.
Qualifications
- Minimum Bachelor/ Master (BE, ME, BTech, MTech) in Comp Science, IT, E&TC or relevant stream, master’s in computer application or related field (MCA, MCS).
- 0-2 years of experience in supporting, debugging or troubleshooting ALM product (Like Windchill RV&S, Codebeamer)
OR
- Fresher with good Java and PL/SQL knowledge
- OCJP certification or Oracle DBA certification is an added advantage.
- Strong written and verbal communication skills
Your Team & Impact:
- Will be responsible for providing efficient and professional support to PTC’s Global customers during India business hours by applying product knowledge on PTC’s ALM product – Windchill RV&S, Codebeamer with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues.
- Also responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices, troubleshooting methodologies and resolution.
- Will be responsible to accelerate PTC customer’s success to go further than they thought possible by providing Technical Expertise and knowledge that help customers achieve business outcomes with PTC Software.
- The individual will be part of a highly experienced and energetic ALM (Windchill RV&S, Codebeamer) support team located in Pune, India and will support customers across Asia.
- The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the ALM solution.
Skills Required
Roles & Responsibilities:-
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with ALM Products.
- Provide a customer centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert level knowledge of the Windchill RV&S and Codebeamer installation and functionality issue and keep PTC Knowledgebase evolved.
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Focus on own professional development and with increasing experience provide valuable input to Technical Support projects and/or functional teams.
- Assist in the creation and implementation of technical training and documentation related to the above topics.
- Collaborate with other offices worldwide to provide first class support for mission-critical customers.
PTC Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
