Razorpay Recruitment Drive 2024 | Hiring Junior Analyst – Customer Success

Qualifications

• Minimum qualification – Bachelor’s Degree
• Min 1- 2 years of experience.
• Should be willing to work in rotational shifts b/t 9am to 9pm
• Experience in monitoring transactions and ensuring compliance with relevant regulations.
• Strong proficiency in handling both email and voice processes.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and ability to analyze information accurately.
• Strong problem-solving and decision-making skills.
• Ability to work collaboratively in a team environment.
• Knowledge of industry trends and best practices in fintech or banking.

Roles & Responsibilities (What you will do):

As a junior analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services.

This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.

• Resolve Merchant tickets over Freshdesk and call the merchant.
• Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets
• Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.
• Follow communication procedures and guidelines
• Go the extra mile to engage customers and keep them happy
• Collect and pass feedback to the respective stakeholders bring in impactful solutions
• You will be able to interact with some of the largest new age businesses in the country.