Shell Graduate Programme 2025 – IT Operations

Qualifications

• Bachelor or Masters degree in IT
• Minimum 1-3 years’ IT service management skills, ideally in a Finance environment, preferably Treasury.
• Proficient in general desktop tools but must be Microsoft Office.
• Ideally but not mandatory, an understanding of SQL Server, ability to write and debug SQL stored procedure/views/functions/triggers.
• Ideally but not mandatory, use of Service Now tool.

The ideal candidate will possess excellent communication skills, capable of articulating technical issues to all organizational levels, and demonstrate a proven ability to perform effectively under pressure and meet stringent deadlines.

Key Skills Required:

• Liaising with business stakeholders, Shell IT Teams, 3rd party service providers embedded within Shell, and 3rd party external suppliers.
• Excellent communication skills with the ability to convey technical issues to all levels.
• Ability to work under pressure with tight deadlines.

Shell is seeking an individual with extensive experience in liaising with business stakeholders, IT teams, embedded third-party service providers, and external suppliers.

Job Description & Responsibilities:

• The Treasury landscape consists of 10+ Super Prime & Prime business critical applications which manages Shell’s Cash position day in, day out, adhering to daily deadlines of the banking industry, subject to SOX/FCM Controls.
• The Pensions and Insurance landscape consists of a variety of business critical and non-critical applications to manage Shell’s Pension commitments and our internal self-insurance business.
• We work with several suppliers to manage a mix of hybrid on-premises and Cloud operational landscapes with many integration points. With a complex and critical landscape like this, there is a need for the highly secure environment to be run and maintained for the Treasury and Finance business to operate.

This position has the following accountabilities:

• IT service management, investigation, analysis, raising and managing incident, problem and change tickets to conclusion liaising and driving the responsible team (internally and/or externally) for a resolution.
• Follow the processes for efficient handling of incidents, problems and changes in compliance with SOX and IT control requirements.
• Managing and executing controls liaising with IT teams and 3rd parties.
• Managing user access for critical Treasury applications.