Software Engineer Job Openings At YASH Technologies – Apply Soon!

Qualifications

Skills/Qualifications:

• Recent 3+ years of hands-on experience in providing L2 technical application production support for B2C/B2B eCommerce website
• Recent 3+ years of hands-on experience with monitoring tools and log aggregation tools
• Hands-on experience in enabling the alerts, monitors as well as building dashboards
• Hands-on experience in diagnosing production issue and debug code
• Experience in AEM, and Solr technologies
• Experience in Adobe Experience Manager – AEM Core components, Authoring environment, CRX DE, Package Manager, User Administration and OSGI consoles.
• Hands-on experience with Sightly (AEM Templating language)
• Experience in Java programming and shell scripting
• Experience with ITIL framework including incident, problem, and change management
• Experience in SWAT and handling SLA/SLO metrics
• Experience in driving root cause analysis and driving closure on a permanent fix
• Have a sense of ownership and problem-solving skills
• Strong verbal and written communication skills
• Strong understanding of SDLC methodologies (Agile, SCRUM).

Responsibilities:

• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production support & services
• Handle customer support requests and driving them to resolution in timely manner
• Participate in the team’s on-call rotation and be available during non-business hours to support critical incidents & releases
• Participate in the implementation of Adobe Experience Manager (AEM) related features. Collaborate with the developers to review the design, identify additional monitoring needs to ensure application scalability/performance.
• Building, and maintaining, robust alerting and monitoring systems and workflows
• Good understanding of ecommerce integrations
• Authority for end-to-end performance and operability
• Collaborates on architectural design reviews and changes
• Own and improve metrics, KPIs, SLOs and visualizations for systems
• Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs)
• Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations
• Handle customer support requests and driving them to resolution in timely manner
• Building, and maintaining, robust alerting and monitoring systems and workflows