Sutherland Work From Home Opportunity 2024 :-
Sutherland is hiring candidates for the role of Associate – CS Phone for the Chennai, TN, India (Work From Home) locations. The complete details about Sutherland Work From Home Opportunity 2024 are as follows.
| Company Name:- | Sutherland |
| Required Education: | 10+2 / Degree/ 3 yrs Diploma |
| Required Experience: | Fresher / Experienced |
| Required Skills: | Provides customer support by phone, email or instant message to consumers Troubleshoots Customer Problems |
| Salary Range: | 5 LPA – 8 LPA |
| Job Category: | Customer support |
| Contract Type: | Permanent WAH |
Qualifications
10+2 / Degree/ 3 yrs Diploma
Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst. Sutherland are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, Sutherland wants to work with you!
Job Description & Responsibilities:
- Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Updates customer information and ensures accurate entry of contact information.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
- Other related duties assigned as needed.
Skills Required
Sutherland Work From Home Opportunity 2024 Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
