Wipro Recruitment Drive | Hiring Data Analyst – Fresher / Experienced

Qualifications

• Education Required: Graduation
• Problem solving and decision making
• Execution excellence and passion for results
• Passion for results
• Relationship Building
• Teamwork
• Managing complexity
• Effective communication.

Lists the competencies required to perform this role effectively:

• Customer Engagement and Delivery Management: PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated
• Knowledge Management: No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components  developed for proposal during quarter
• Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
• Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
• Applies the competency in all situations and is serves as a guide to others as well.
• Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

Functional Competencies/ Skills:

• Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry
• Leveraging Technology – Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities
• Process Excellence – Execute projects with end-outcome and process focus, along with understanding of end to end delivery processes and its governance
• Documentation and research orientation – Ability to articulate the requirements apply & document them and perform market/ secondary research on the new upcoming areas of expertise

Job Role Purpose & Responsibilities:-

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

Customer requirements gathering and engagement:

• Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
• Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
• Engage and interact with internal team – project managers, pre- sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/ prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

Engage with delivery team to ensure right solution is proposed to the customer:

• Periodic cadence with delivery team to:
  • Provide them with customer feedback/ inputs on the proposed solution
  • Review the test cases to check 100% coverage of customer requirements

• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications
• Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer