Wipro Recruitment Drive 2024 | Hiring System Engineer – Fresher / Experienced

Wipro Recruitment Drive 2024 :-

Wipro is hiring candidates for the role of System Engineer for the Mumbai, India location. The complete details about Wipro Recruitment Drive 2024 are as follows.

  • Job Position: System Engineer
  • Job Location: Mumbai, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 3106612
  • Education Level: Graduation

Qualifications

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

Job Description & Responsibilities:-

  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Skills Required

Wipro Recruitment Drive 2024 Application Process:-

Apply In Below Link

Apply Link:-Β Click HereΒ To ApplyΒ (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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