Zebra Technologies Recruitment Program 2026 | Hiring Cloud Engineer, II – Apply Soon!

Qualifications

Minimum Education:

• Bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field

Minimum Work Experience (years):

• 2+ years’ experience working on an operations style team and troubleshooting networking, service desk and supporting cloud based Infrastructure.

Key Skills and Competencies:

• Experience with Linux, web services, networking, Data bases, and in GCP cloud platforms .
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
• Knowledge and experience of GKE, and container orchestration platforms like Kubernetes are preferred
• Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
• Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
• Experience in handling Production environments 

Responsibilities:

• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues. Know the difference.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case management system.
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.
• Be able to work in a variety of different shifts, including days, weekends, and holidays to support a 16X7X365 environment. Shifts may fluctuate to meet business and staffing needs.