NatWest Recruitment Program 2025:-
NatWest is hiring candidates for the role of “Customer Service & Operations Credit Analyst” in the Chennai location of India. The complete details about Customer Service & Operations Credit Analyst Job Openings In NatWest are given below.
| Company :- | NatWest |
| Job Role :- | Customer Service & Operations Credit Analyst |
| Location :- | Chennai, India |
| Salary :- | As Per Company Standards |
| Last Date to Apply :– | ASAP |
Role Overview:-
- The Customer Service & Operations Credit Analyst is responsible for delivering accurate and timely outcomes for customers by handling queries, analysing loan agreements, and ensuring smooth operational processes.
- The role involves working closely with cross-functional teams, maintaining service quality, and supporting credit operations with precision and compliance.
Preferred Qualifications:-
- Bachelor’s degree in Finance, Commerce, Business Administration, Economics, or a related field.
- Prior experience in credit operations, loan servicing, or financial services.
- Proficiency in Microsoft Excel, PowerPoint, and core banking systems (LIQ preferred).
Skills & Experience Required:-
- Strong customer service and relationship management skills.
- Ability to work in a fast-paced environment with effective organizational and time management skills.
- Proficiency in interpreting and analyzing complex loan agreements.
- Familiarity with Risk-Free Rates (RFRs) and their application in lending operations.
- High attention to detail and accuracy in handling financial data.
- Awareness of industry regulations, policies, and emerging trends.
- Strong communication and interpersonal skills with a collaborative approach.
Key Responsibilities:-
- Respond to customer queries promptly and professionally within defined SLAs.
- Liaise with customers and businesses to collect accurate information and resolve queries effectively.
- Collaborate with Credit Delivery, Risk, and Relationship teams to support execution of complex lending structures.
- Apply knowledge of Risk-Free Rates (RFRs) such as SONIA and SOFR, including their impact on loan pricing, interest calculations, and fallback provisions.
- Interpret complex loan agreements to extract operational details such as interest rate conventions, repayment schedules, covenants, and fee structures, and input these into LIQ.
- Authorize and investigate transactions in line with performance targets and KPIs.
- Review existing processes to identify automation or efficiency improvements.
- Ensure accurate data entry and maintenance in core banking systems, supporting audit readiness and reporting requirements.
- Share knowledge and provide process training to team members when required.
NatWest Recruitment Program 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
