PhonePe Hiring Drive | Fresher / Experienced

PhonePe Hiring Drive :-

PhonePe is hiring candidates for the Multiple Roles for the Bengaluru, India Locations. The complete details about PhonePe Hiring Drive are as follows.

Job Role 1 : Customer Experience Specialist, Stock Broking

Required Qualifications & Skills:

• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 – 2 years of work experience in a customer facing role

Ideal candidate should:

• Have excellent written and verbal communications
• NISM VI & NISM VII Certificate is Mandatory for  Customer experience specialist, Stock Broking role
• NISM V certificate for is mandatory for  Customer experience specialist,  Mutual fund role.

About the role:  

PhonePe is looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle basic Stock broking & Mutual Funds queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Job Role 2 : Executive – Product risk assessment, FS compliance

Required Qualifications & Skills:

• Graduate in any stream
• 0 to 2 years of experience in Operations or similar unit
• Good with MS Office Suite- MS Excel, MS Word
• Should have good written and verbal communication skills

Job Brief:

PhonePe is looking for an organized Executive/ Senior Executive to do file management and maintenance of our advertising programme. The individual must be organized and possess a good understanding of timely and accurate filing of reports as per compliance requirement.

Job Responsibilities:

• Assist in maintenance of advertisement register for IRDA filings
• Coordination with marketing team for issuance of advt codes.
• Maintenance of centralised files/ folders for all advertisements campaigns
• Assist in maintenance of summary and dashboards – NPRA and Merchant Advisory
• Intra-Team Coordination and follow ups with other teams for NPRA responses
• Maintenance of NPRA records/ evidences and follow up for closure of the product review.
• Maintaining Service Now tool for NPRA reviews
• Reviewing merchant exception cases in line with approved merchant onboarding SOP.

Apply for Other Off-Campus Jobs