Senior Associate Job Openings At Genpact 2025:-
Genpact is hiring candidates for the role of “Senior Associate“ in the Bangalore Location of India. The complete details about Senior Associate In Genpact are given below.
| Company :- | Genpact |
| Job Role :– | Senior Associate |
| Location :- | Bangalore |
| Salary :– | As Per Company Standards |
| Last Date to Apply :– | ASAP |
Role Overview:-
- Seeking a professionals to support a large-scale KYC uplift program focused on identity verification for retail and commercial customers.
- As part of our AML/KYC operations team, you will validate customer identities, review documentation, and deliver a compliant, accurate, and empathetic support experience across voice and email channels.
Qualifications:-
Minimum Requirements:
- Graduate / Bachelor’s Degree (any stream)
- Excellent verbal and written communication skills in English
Preferred:
- Prior experience in Customer Service / Contact Centre
- Basic understanding of KYC (Know Your Customer) / IDV (Identity Verification)
- Experience with Australian KYC & IDV processes is an added advantage
Key Responsibilities:-
- Customer Interaction (Voice & Email): Guide customers through KYC requirements, clarify documentation needs, and resolve queries with professionalism.
- Case Management: Validate documents, perform ID checks using internal systems, and ensure compliance with defined procedures.
- Follow-ups & Exception Handling: Address missing/inaccurate documentation with empathy and precision.
- Workflow Coordination: Collaborate with internal teams to resolve issues and ensure smooth case progression.
- KPI & Quality Adherence: Meet performance metrics related to compliance, turnaround time, and customer satisfaction.
- Documentation Review & Risk Analysis: Assess identity documents in accordance with policy and regulatory frameworks.
- Problem-Solving: Address documentation gaps while balancing risk and customer outcomes.
- Escalation Management: Identify exceptions and escalate as per guidelines.
- Process Awareness & Tech Utilization: Work across multiple tools/systems and identify efficiency improvements.
About Genpact:-
- Genpact (NYSE: G) is a global leader in advanced technology services and digital transformation. Powered by AI, data, and curiosity-driven innovation, we help enterprises across industries stay ahead. If you thrive in a fast-paced, tech-driven environment and love solving real-world problems—this is your moment.
Senior Associate Job Openings At Genpact 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
