Technical Support Engineer Job opening at Adobe :
Adobe is hiring candidates for the role of Technical Support Engineer for the Remote, Uttar Pradesh, India locations. The complete details about Technical Support Engineer Job Openings At Adobe are as follows :-
| Company Name: | Adobe |
| Required Education: | Bachelor’s Degree or equivalent |
| Required Skills: | Proficient knowledge of Windows, Mac OS, and general desktop support issues and configurations. General knowledge of Adobe Digital Media Experience (DME) products, with advanced knowledge of at least one product being a plus. |
| Job Id: | R153749 |
| Location: | Remote, Uttar Pradesh, India |
| Job Type: | Full-time |
Job Description
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Skills Required:
- Excellent communication skills (both verbal and written) with a proven ability to type at least 50 WPM.
- Strong customer service skills with the patience and ability to handle challenging customer interactions.
- Proven experience in troubleshooting software on Windows and/or Mac operating systems.
- Experience working in a collaborative team environment, managing a diverse workload flawlessly.
- General knowledge of Adobe Digital Media Experience (DME) products, with advanced knowledge of at least one product being a plus.
Roles & Responsibilities:
- Deliver first-time resolution by handling customer requests and resolving technical and non-technical issues effectively during the first contact for assigned products via voice and chat channels.
- Address technical support issues for Adobe Digital Imaging products, including Photoshop, Lightroom, Bridge, Camera Raw, Dimension, and Substance 3D.
- Provide a world-class standard of online support for global customers.
- Effectively communicate product value to customers and support conversions to drive adoption and revenue growth.
- Accurately detail all customer interactions in a case tracking database.
- Communicate clearly and professionally with customers, both verbally and in writing.
- Follow up on interactions promptly and demonstrate ownership in resolving issues in a timely manner.
- Assess customer sentiment during communication and advance issues appropriately, involving a supervisor if necessary.
- Understand and follow procedures for handling blocking issues.
Adobe Technical Support Engineer Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
