Teleperformance Walk-In Drive: Customer Support Executive – Tamil Voice Process 2026:-
TP (Teleperformance) is hiring Customer Support Executives for its Tamil Voice Process in the Banking Domain. This opportunity is open to freshers and candidates with up to 2 years of experience. Any graduate with good Tamil and English communication skills can apply.
| Company: | Teleperformance |
| Job Role: | Customer Support Executive |
| Job Type: | Full Time, Permanent |
| Domain: | Banking |
| Walk-In Venue: | Ambit IT Park, Ambattur, Chennai, Tamil Nadu |
| Experience: | 0–2 Years |
| Salary – Freshers: | ₹21,000 CTC |
| Salary – Experienced: | ₹25,000 CTC |
| Walk-In Dates: | 5 November – 20 November 2026 |
Role Overview:-
The Customer Support Executive will work in the Tamil Voice Process within the Banking Domain. The role involves communicating with customers in Tamil and English, understanding their banking-related queries, and providing appropriate assistance according to process guidelines.
Candidates should have good verbal communication skills, customer-handling abilities, and a willingness to work in rotational day and night shifts.
Educational Requirements:-
- Any graduate can apply.
- Freshers are eligible.
- Candidates with up to 2 years of experience can apply.
- Candidates from BPO, voice process, and customer service backgrounds are welcome.
Key Skills:-
1. Language and Communication Skills
- Good Tamil communication skills.
- Basic to good English communication.
- Verbal fluency and clarity.
- Active listening.
- Professional telephone etiquette.
- Ability to understand customer queries.
2. Banking and Functional Skills
- Basic understanding of banking services.
- Banking customer support.
- Banking voice process.
- Customer query handling.
- Banking process awareness.
- Customer service operations.
3. Customer Support Skills
- Customer relationship management.
- Query resolution.
- Complaint handling.
- Problem-solving.
- Customer satisfaction management.
- Call handling and communication.
4. Soft Skills
- Patience and positive attitude.
- Good interpersonal skills.
- Adaptability to rotational shifts.
- Time management.
- Teamwork and collaboration.
- Willingness to learn.
- Ability to work in a target-driven environment.
Roles and Responsibilities:-
1. Banking Customer Support
- Handle customer calls related to banking services.
- Understand customer requirements and provide appropriate assistance.
- Communicate with customers in Tamil and English.
- Share accurate information according to banking process guidelines.
- Maintain professional communication during customer interactions.
2. Customer Query and Complaint Handling
- Listen carefully to customer concerns.
- Identify customer issues and provide suitable resolutions.
- Handle customer complaints patiently.
- Escalate complex queries to the appropriate department when required.
- Focus on delivering a positive customer experience.
3. Process and Quality Management
- Follow banking process guidelines and company policies.
- Maintain call quality and service standards.
- Provide accurate information during customer interactions.
- Follow assigned productivity and performance requirements.
- Maintain professionalism throughout the calls.
4. Documentation and Coordination
- Record relevant customer interaction details in the required system.
- Update customer information according to process guidelines.
- Coordinate with team members to resolve customer concerns.
- Follow established procedures for query handling and escalation.
About the Company – Teleperformance:-
TP, formerly known as Teleperformance, is a global provider of customer experience management and business process services. The company supports businesses across various industries through customer care, technical support, business operations, and digital services.
TP works with organizations across different sectors, including banking and financial services, to deliver customer support and operational solutions.
Teleperformance Walk-In Drive: Customer Support Executive – Tamil Voice Process 2026 Application Process:-
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
