Trainee – Business Support Recruitment At BT Group 2025:-
BT Group is hiring candidates for the role of ”Trainee – Business Support” in the Gurugram location of India. The complete details about Trainee – Business Support Job Openings In BT Group are given below.
| Company :- | BT Group |
| Job Role :- | Trainee Business Service Support Advisor |
| Location :- | Building No 14 Sector 24 & 25A, Gurugram, India |
| Unit :– | Finance & Business Services |
| Salary :- | As Per Company Standards |
| Last Date to Apply :– | ASAP |
Skills Required:-
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
Responsibilities:-
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
Job Role:-
- The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.
Leadership Standards:-
- Leading inclusively and safely
- Inspires and builds trust through self-awareness, honesty, and integrity.
- Owning outcomes
- Takes decisions that benefit the broader organization
- Delivering for the customer
- Executes effectively on clear priorities that add value to customers and the wider business.
- Commercially savvy
- Demonstrates strong commercial focus, bringing an external perspective to decision-making.
- Growth mindset
- Experiments and identifies opportunities for growth—both personal and organizational.
- Building for the future
- Builds diverse, future-ready teams where all individuals can perform at their best.
Trainee – Business Support Recruitment At BT Group 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
