American Express Recruitment Drive | Hiring TCPS Analyst – Fresher / Experienced

American Express Recruitment Drive:-

American Express is hiring candidates for the role of TCPS Analyst for the Gurgaon, Haryana, India location. The complete details about American Express Recruitment Drive are as follows.

  • Job Position: TCPS Analyst
  • Job Location: Gurgaon, Haryana, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: 24012797
  • Education Level: Graduation

Qualifications

  • Graduate with 0 – 3 years of Prior Experience
  • Work in a 24*7 work environment in a customer facing calling profile
  • Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
  • Good oral and written communication skills in English
  • Good listening and decision-making skills.
  • An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
  • Should not be on any form of counselling.
  • Last year performance rating should be Minimum G3/L3.

Roles & Responsibilities:-

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation
  • Leverage expertise in analyzing risk related data, identifying fraud connections
  • Manage change effectively to meet / exceed performance targets

Skills Required

Benefits include:-
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

American Express Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Apply for Other Off-Campus Jobs

Ericsson Recruitment Drive | Hiring Data Analyst – Fresher / Experienced
Capgemini hiring a Business Analyst
JLL Recruitment Drive | Hiring Transport Executive – Fresher / Experienced
Siemens Recruitment Drive | Hiring Software Engineer – Fresher / Experienced

WhatsAppJoin us on
WhatsApp!