Concentrix Recruitment Program 2026 :-
Concentrix is hiring candidates for the role of Sr. Technical Representative, Global Service Desk (TCF) for the Gurugram, India locations. The complete details about Concentrix Recruitment Program 2026 are as follows.
| Company Name:- | Concentrix |
| Required Education: | Bachelor’s degree OR Any equivalent |
| Required Skills: | Combine technical expertise with customer service to work towards a resolution. Work closely with the rest of the support team members to resolve issues quickly and efficiently |
| Job Category: | Global Service Desk |
| Requisition ID | R1709079 |
Qualifications
Education: Bachelor’s Degree Preferred
Certifications: Certification or courses or Degree in computer Knowledge like BCA/MCA/Btech or Diploma courses in Computer Science or likewise
- Complete all assigned, mandatory training within the timeframe provided
- Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
Years of Experience: 1 – 3 Years of Experience
Essential Functions/Core Responsibilities
- To assist all our users with any logged IT related incident when called upon.
- To diagnose and resolve system and application-related incidents, including operating systems (Windows) and across a range of software applications.
- To accurately record, timely update and document tickets with relevant and detailed information.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately
- Assist with resolution of problems related to system or application issues, including OS, MS Office, and other supported applications.\
- Perform daily incident management including ticket assignment, troubleshooting, resolution, and closure.
- Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and following company compliance policies.
- Consistently support and demonstrate the company mission and values.
- Assist users in simplifying everyday computer-related tasks and other shortcuts for various repetitive tasks.
- Execute resolutions to problems and follow standard practices.
- Combine technical expertise with customer service to work towards a resolution.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Maintain a high level of customer satisfaction and quality support to end-user.
Skills Required
The FTE for Global Service Desk is responsible for simple to moderate internal user requests related technical assistance over the phone or email, as the first point of contact. This position assists staff with technical support of desktop computers, applications, and related technology.
The position’s responsibilities require independent analyses, communication and problem-solving. The Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
Concentrix Recruitment Program 2026 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
