IBM Kyndryl Off Campus Drive 2023

IBM Kyndryl Off Campus Drive 2023 – Kyndryl Off Campus Drive scheduled to hire Customer Service Representative-Service Desk for B.E/ B.Tech/Any Degree. The detailed eligibility and application process are given below.

Job Position: Trainee Engineer
Job Location: Gurgaon ,Bangalore
Salary Package: As per Company Standard
Full/Part Time: Full Time
Req ID:
Education Level: Graduation

Qualifications

IBM Kyndryl Off Campus Drive 2023

Educational Qualification:

Bachelor’s Degree
Freshers are also considered.

Required Technical and Professional Expertise:

Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience in successfully solving problems and narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and be aware of basic hardware concepts.
Experience in user-level familiarity with at least one e-mail client – Outlook, Notes, etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Apply Knowledge of ITIL.
Apply Knowledge of Ticketing Tools.
Perform Remote Takeover.
Excellent communication skills.

IBM Kyndryl Off Campus Drive 2023

Skills Required

IBM Kyndryl Off Campus Drive 2023

Role and Responsibilities:

Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem-handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry, and/or service skills to identify problems that may be related to product installation, update, configuration, operations, or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.