SoftwareOne Recruitment Program 2026 :-
SoftwareOne is hiring candidates for the role of Associate Consultant for the Gurgaon, India location. The complete details about SoftwareOne Recruitment Program 2026 are as follows.
| Company Name:- | SoftwareOne |
| Required Education: | Engineering degree |
| Required Skills: | Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration. Experience with Skype for Business, migrations to Teams & managed service operations. |
| Job Category | Software & Cloud |
| Job ID | 2026-28964 |
Qualifications
What SoftwareOne needs to see from you
- 3–5 years’ experience with AudioCodes/Ribbon SBCs & enterprise voice.
- Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions.
- Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration.
- Experience with Skype for Business, migrations to Teams & managed service operations.
- Excellent communication, troubleshooting skills, and willingness to work in 24×7 shifts.
- Engineering degree preferred; ITIL Foundations a plus.
Preferred Certifications
- MS-700 (Teams Administrator Associate)
- MS-721 (Collaboration Communications Systems Engineer)
- AudioCodes ACA
Roles and Responsibilities
As an UC Associate Consultant, you’ll deliver 24×7 technical support for SoftwareOne’s Cloud Managed Services customers. You’ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide. You’ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies.
- Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX.
- Troubleshoot and manage AudioCodes/Ribbons SBCs, SIP issues, call flows, QoS/CAC, and voice gateway configurations.
- Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence.
- Handle escalations, perform RCA for major incidents, and support service improvement programs.
- Work closely with global stakeholders and deliver clear customer communication.
- Contribute to technical knowledgebases and uphold quality/security standards.
Skills Required
SoftwareOne Recruitment Program 2026 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
