Technical Support Jobs At Observe.AI :-
Observe.AI is hiring candidates for the role of Technical Support Engineer – I for the Bangalore, Karnataka, India location. The complete details about Technical Support Jobs At Observe.AI are as follows.
| Company Name:- | Observe.AI |
| Required Education: | Bachelor’s degree required with major in a technical field preferred (e.g., Engineering); or an advanced degree is a plus. |
| Required Skills: | Solid technical background, with a demonstrable understanding of AI and machine learning. SaaS experience is essential. Python/scripting experience is an added advantage. |
| Job Category | Technical Support |
Qualifications
What you’ll bring to the role
- Bachelor’s degree required with major in a technical field preferred (e.g., Engineering); or an advanced degree is a plus.
- 1+ years’ experience in a similar role.
- Solid technical background, with a demonstrable understanding of AI and machine learning.
- SaaS experience is essential.
- Python/scripting experience is an added advantage.
- Should have worked on tools like Zendesk, Confluence, JIRA, etc.
- Excellent client-facing and internal communication skills.
- Excellent written and verbal communication skills in English.
What you’ll be doing
- Front-end all customer-reported issues.
- Review, identify, and help troubleshoot issues reported by the customers within the agreed SLA.
- Manage customer expectations and be the point of contact for all customer service issues.
- Proactively identify, diagnose, analyze, and troubleshoot the issues on the Observe.AI platform.
- Research alternative solutions or workarounds.
- Appropriately escalate issues internally and own them end-to-end till resolution.
- Implement regular upgrades to the tools and proactively monitor the platform.
- Document the issues and solutions and contribute to the knowledge base by recording internal and customer-facing videos. For example, help write SOPs, service notes, and troubleshooting documents.
- Learn new features, technologies, and become an SME of the platform
Skills Required
Perks & Benefits
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Technical Support Jobs At Observe.AI Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
