Lenovo is Hiring Technical Support Engineer 2025

Lenovo is Hiring Technical Support Engineer 2025:-

Lenovo is hiring candidates for the role of ”Technical Support Engineer L2” in the Bangalore location of India. The complete details about Technical Support Engineer Job Openings In Lenovo are given below.

Company :-	Lenovo
Job Role :-	Technical Support Engineer L2
Location :-	Bangalore
Working hours :-	6 days a week (Monday to Saturday) 9 am to 6 pm, one day week off provided.
Career area :–	Hardware Engineering
Last Date to Apply :–	Wednesday, July 9, 2025

Qualifications & Experience:-

Degree in Information Technology or Hardware or related discipline.
Sound technical knowledge in troubleshooting hardware issues for laptop, desktop, accessories, headphones, keyboard etc.
Excellent communication and customer relation skills.

Key Responsibilities:-

Floor Support for All Queries
The L2 provides immediate resolution to technical, process-related, policy. This includes:
SOP clarifications for troubleshooting.
Guidance on part compatibility and usage.
Support in tool navigation and technical platforms.
Real-time support ensures engineers remain productive and avoid downtime due to ambiguity.
Escalation Handling (On Call and Off Call)
The role is critical in managing and resolving escalations efficiently, preventing customer dissatisfaction and potential brand impact.
Unit Collection & Field Support for Escalated/Repeat Cases
Ensures accountability and timely collection of defective units, facilitating root cause analysis and effective closures.
RCA for Escalated Cases
Drives continuous improvement by identifying root causes of escalated issues and suggesting preventive actions.
Technical KPI management as per given KPI.