Optum is Hiring Technical Support Consultant 2025:-
Optum is hiring candidates for the role of “Technical Support Consultant“ in the Hyderabad Location of India. The complete details about Technical Support Consultant Job Opportunity In Optum are given below.
| Company :- | Optum |
| Job Role :– | Technical Support Consultant |
| Salary :– | As Per Company Standards |
| Location :- | Hyderabad |
| Last Date to Apply :– | ASAP |
Required Qualifications:-
- Bachelor’s degree in Business, Engineering, IT, or related field
- Six Sigma Certification — Green Belt or higher (Lean Certification preferred)
- 5+ years of experience in Process Improvement, Service Delivery, or Operational Excellence
- Strong experience in leading successful Lean/Six Sigma projects
- Experience working in healthcare, managed care, or technical support environments
- Hands-on experience with Kaizen tools: 5 Whys, Fishbone Diagram, PDCA, Pareto Analysis, etc.
- Ability to work aligned to US daytime hours and US flexible holidays
Skills & Competencies:-
- In-depth understanding of ITIL framework, ITSM, and service management best practices
- Familiarity with Service Desk/Helpdesk operations
- Strong skills in data analysis with structured/semi-structured datasets
- Expertise in data visualization using platforms such as:
- Power BI
- Tableau
- Experience with MS Project, SharePoint, and enterprise ticketing tools
- Excellent communication, stakeholder management, and facilitation skills
- Strong organizational abilities with attention to detail
- Proven experience in driving change within cross-functional and dynamic environments
Job Responsibilities:-
- Develop and implement Service Improvement Plans (SIPs) and Continuous Improvement Plans (CIPs) based on operational assessments and service level reviews
- Lead Lean and Six Sigma initiatives to eliminate waste, improve efficiency, and enhance service quality
- Facilitate Kaizen events, workshops, and training sessions to foster continuous improvement mindset
- Analyze business processes and key performance metrics to identify actionable improvement opportunities
- Work with cross-functional teams to implement operational solutions and monitor business outcomes
- Coach and mentor operational teams and Six Sigma practitioners on improvement methodologies
- Create and maintain documentation for improvement initiatives, results, and best practices
- Support strategic planning activities including capacity alignment, SME deployment, and coaching models
- Develop dashboards and reports for data visualization using tools like Power BI or Tableau
- Follow organizational policies and participate in workplace flexibility arrangements as business needs evolve
Optum is Hiring Technical Support Consultant 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
