Swiggy Recruitment of AM – Training & Quality 2025:-
Swiggy is hiring candidates for the role of “AM – Training & Quality“ in the Bangalore Location of India. The complete details about AM – Training & Quality In Swiggy are given below.
| Company :- | Swiggy |
| Job Role :– | AM – Training & Quality |
| Location :- | Bangalore |
| Salary :– | As Per Company Standards |
| Last Date to Apply :– | ASAP |
About the Role:-
- Swiggy is seeking an Assistant Manager – Training & Quality to ensure top-tier service delivery and consistent performance across our operations. This role combines training, coaching, and quality assurance, enabling the team to deliver Swiggy’s RARE premium service standards while driving continuous improvement.
- As AM – Training & Quality, you will work closely with Captains, Team Leads, and Operations teams, monitoring metrics, conducting quality reviews, and delivering impactful training programs.
Required Qualifications::-
- Must be based in Bangalore
- Open to rotational shifts, including 5-day work weeks with weekends
- 4–6 years of experience in Training / Quality roles
- Prior exposure to Customer Experience / Operations / Concierge environments
Required Skills:-
- Experience in monitoring, auditing, and coaching
- Strong analytical and data handling capabilities
- Proficiency in working with dashboards, metrics, and reporting tools
- Excellent problem-solving and real-time decision-making skills
- Strong communication and stakeholder management
- Flexibility to work across rotational shifts / nights / weekends as required
Key Responsibilities:-
- Assist in onboarding new Captains / Team Leads: delivering modules, workshops, role-plays.
- Assist in refreshers / upskilling trainings (product updates, service changes, premium customer handling).
- Maintain training materials; update when needed.
- Conduct QA reviews of missions / interactions / fulfilment tasks against defined scorecards.
- Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations.
- Monitor metrics: error/defect rates, compliance, customer feedback, escalations.
- Participate in calibration sessions ensure consistency across QA Sessions
- Provide feedback to frontline agents (Captains) and Team Leads, especially on quality lapses or improvement areas.
- Generate regular QA / training reports: trends, gaps, training impact.
- Help identify root causes for quality misses and propose corrective actions
- Ensure quality standards and SOPs are followed across shifts.
- Work with Ops / Product / Tech to implement improvements based on QA findings.
- Maintain the premium tone and quality standards of Swiggy’s RARE service.
Swiggy Recruitment of AM – Training & Quality 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
