Deloitte Recruitment Drive | Hiring Associate Analyst – Fresher / Experienced

Qualifications

Qualifications and Experience Required:

Hotel Management Graduate Fresher will be preferred or an experienced candidate with less than 11 months of previous reception/bookings experience preferred.

• The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Enthusiastic and eager to learn new technologies.
• Committed to working with their team to maintain a positive team spirit.
• Good communicator with an understanding of hospitality service and ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Excellent customer service skills.
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Seek information / ideas / establish relationship with customer to assess any future opportunities.
• Demonstrates integrity and a can-do attitude.

Roles & Responsibilities:

As an Associate Analyst, you will be aligned to the following responsibilities:

• Arrange all room booking requirements using relevant software.
• Recording all additional service requirements i.e. catering and technical requirements.
• To liaison with Workplace Services team to meet customer satisfaction.
• Work to meet SLAs and KPIs.
• Deliver an employee focused approach by providing high quality first line advice and guidance on a wide range of Central Booking Desk written queries covering the whole range of Central Booking Desk services provided to Deloitte employees and partners.
• Resolve queries requiring clarification of policy and procedures relation to Central Booking Desk.
• Appropriately guide management and employees through the Central Booking Desk intranet and coach them through the process to allow them to answer their queries.
• Record details of incoming general queries tracking through to closure.

To be a part of central booking desk team, experience in Hospitality or Events management is required and hands on with Microsoft Office tools is essential. Will be closely working with UK team and deliver service to Europe region primarily.