Mindtickle is Hiring Customer Success Manager 2025:-
Mindtickle is hiring candidates for the role of “Customer Success Manager“ in the Pune location of India. The complete details about Customer Success Manager Job Openings In Mindtickle are given below.
| Company :- | Mindtickle |
| Job Role :- | Customer Success Manager (US Shift) |
| Salary :- | Competitive |
| Mode :- | Full Time / Hybrid |
| Location :- | Pune, Maharashtra |
| Last Date to Apply :– | ASAP |
Role Overview:-
- The Customer Success Manager (CSM) is responsible for ensuring the success of assigned customer accounts post-sale, driving adoption, and delivering value through the MindTickle platform.
- The role involves building strong relationships with senior-level stakeholders, advising on strategic initiatives, and using a metrics-driven approach to monitor customer health and proactively intervene to maximize outcomes.
Preferred Qualifications:-
- Experience in the SaaS industry and familiarity with customer success tools and platforms.
- Knowledge of EMEA and North American business practices is a plus.
Required Skills & Experience:-
- 3+ years of experience in Customer Success or similar client-facing roles.
- Proven ability to thrive in a dynamic, fast-paced environment.
- Experience building relationships with senior-level stakeholders, understanding business goals, metrics, and challenges.
- Experience managing multi-group or global accounts with evolving products.
- Highly analytical, with experience using data-driven dashboards and reports.
- Proactive problem-solving skills with the ability to identify and resolve issues before escalation.
- Excellent written and verbal communication skills.
- Collaborative, personable, humble, and results-oriented, with a willingness to do what it takes to succeed.
Key Responsibilities:-
- Manage a portfolio of customer accounts, driving adoption, outcomes, renewals, expansion, and advocacy.
- Build ongoing relationships with senior stakeholders to understand business needs and showcase MindTickle’s impact.
- Advise customers on strategic and program planning to ensure alignment of MindTickle with business objectives.
- Track and monitor client usage, milestones, value, and health metrics; intervene proactively as needed.
- Demonstrate MindTickle platform features and support customers in exploring new use cases.
- Conduct business reviews, sharing activity, outcomes, data insights, and value.
- Develop customer success plans and nurture internal champions to serve as references and advocates.
- Keep clients informed about product enhancements and advocate for their needs with the Product Management team.
- Recommend and sell add-on Professional Services to enhance the customer’s use of MindTickle.
- Ensure cross-functional alignment among CSM, Sales, Professional Services, and Tech Support teams to deliver exceptional customer experiences.
Mindtickle is Hiring Customer Success Manager 2025 Application Process:-
Interested candidates can apply from the given below link.
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
