Optum Hiring: Customer Service Representative 2026:-
Optum, part of UnitedHealth Group, is inviting applications for the Customer Service Representative position in Gurgaon, India. This opportunity is suitable for graduates interested in customer service, international chat support, secure email support, and healthcare benefits assistance.
| Company: | Optum |
| Job Title: | Customer Service Representative |
| Job Category: | Customer Services |
| Experience: | 18+ months of experience and Freshers |
| Salary: | As per Company Standards |
| Application Deadline: | ASAP |
Role Overview:-
The Customer Service Representative will support customers who have questions about their healthcare benefits. The role primarily involves handling customer conversations through chat and secure email, explaining available benefits, providing accurate information, and helping customers navigate digital platforms.
The representative is expected to deliver a positive customer experience through clear written communication, appropriate use of support tools, and efficient resolution of inquiries. The position also requires adaptability, attention to detail, and compliance with company policies.
Educational Requirements:-
- Graduation in any discipline, except B.Tech and medical degree holders, as specified in the job posting.
- Candidates should review the official vacancy for any additional educational conditions.
- Strong written communication and computer skills are important for this position.
Key Skills Required:-
1. Technical Skills
- Computer literacy and general business operations knowledge.
- Chat and secure email support.
- Customer relationship management (CRM) software.
- Helpdesk and customer support tools.
- Digital platform navigation, including apps and websites.
- SMS-based customer engagement.
- Keyboard skills with a typing speed of approximately 30–35 words per minute.
- Ability to use automated workflows and digital support tools.
2. Functional Skills
- Customer service and query resolution.
- Healthcare benefits information support.
- Written customer communication.
- Customer engagement and rapport building.
- Clarification of customer queries.
- Product and service information delivery.
- Complaint handling and service recovery.
- Adherence to service goals and company procedures.
3. Soft Skills
- Excellent written and verbal communication.
- Professional, conversational writing style.
- Active listening and interpretation of customer needs.
- Problem-solving and analytical thinking.
- Attention to detail and accuracy.
- Self-motivation and accountability.
- Adaptability in a changing work environment.
- Interpersonal skills and customer empathy.
- Time management and multitasking.
- Willingness to work night shifts.
Roles and Responsibilities:-
1. Chat Support
- Handle customer chat messages related to healthcare benefits and available services.
- Understand customer concerns and provide accurate, relevant information.
- Communicate in a friendly, conversational, and professional manner.
- Establish rapport with customers and maintain a positive service experience.
- Ask clarifying questions when customer requests are unclear.
- Avoid grammatical errors, inaccurate statements, and unnecessarily lengthy explanations.
2. Email Support
- Respond to customer inquiries through secure email channels.
- Provide clear and accurate explanations of healthcare benefits and services.
- Follow appropriate communication standards when drafting written responses.
- Ensure customer queries are addressed professionally and efficiently.
- Maintain consistency and accuracy in written communication.
3. Healthcare Benefits Assistance
- Help customers understand the healthcare benefits and resources available to them.
- Provide relevant product and service information using approved resources.
- Guide customers through applicable digital healthcare platforms.
- Help customers navigate benefit-related questions within the scope of the role.
- Maintain a customer-focused approach while handling sensitive service inquiries.
4. Digital Tools and Technology
- Use the Associate Workspace and other company-approved technology tools.
- Navigate apps, websites, SMS channels, and digital customer service platforms.
- Use automation tools and established workflows to support service delivery.
- Maintain familiarity with the digital platforms customers use.
- Adapt to updates in technology, processes, and messaging programs.
5. Customer Relationship Management
- Maintain a positive relationship between the company and its customers.
- Personalize customer interactions while following approved procedures.
- Provide a consistent and professional customer experience.
- Use service engagement techniques to understand customer needs.
- Support customer satisfaction and service quality goals.
6. Compliance and Process Adherence
- Follow company policies, procedures, and business directives.
- Adapt to changes in work location, team assignments, schedules, and flexible work arrangements where applicable.
- Follow approved processes for customer communication and information handling.
- Maintain professional standards and accuracy throughout customer interactions.
About Optum:-
Optum is a global healthcare organization within UnitedHealth Group that combines technology, data, pharmacy services, and healthcare support to help people access care and manage their health benefits.
The organization focuses on improving healthcare experiences, connecting consumers with resources, and supporting better health outcomes through technology-enabled services.
Optum Hiring: Customer Service Representative 2026 Application Process:-
Apply Link:- Click Here To Apply
Note:- Only the shortlisted candidates will be notified for the further interview process.
