Caterpillar Recruitment Program 2026 :-
Caterpillar is hiring candidates for the role of Digital Tech Support Analyst for the Chennai, Tamil Nādu, India location. The complete details about Caterpillar Recruitment Program 2026 are as follows.
| Company Name:- | Caterpillar |
| Required Education: | Bachelor’s degree in Computer Science or related field |
| Skills Required | Ticketing experience with common tools such as Salesforce, Azure Dev Ops, or Microsoft PSCRM. Experience working with Caterpillar dealers, machine products, or industrial grade electronics. |
| Job Category: | Technology, Digital and Data |
| Job ID | R0000340945 |
Qualifications
Top Candidates will have:
- Experience with technical troubleshooting for electronic and / or mechanical systems.
- Ticketing experience with common tools such as Salesforce, Azure Dev Ops, or Microsoft PSCRM.
- Experience working with Caterpillar dealers, machine products, or industrial grade electronics.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
- Facilitates creation of the ‘right’ products and services to resolve customer business issues.
- Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
- Advises others on creating customer focused environments in various scenarios.
- Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
- Communicates and models the criticality of customer focus as an organizational strategy.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
Level Extensive Experience:
- Reviews others’ writing or presentations and provides feedback and coaching.
- Adapts documents and presentations for the intended audience.
- Demonstrates both empathy and assertiveness when communicating a need or defending a position.
- Communicates well downward, upward, and outward.
- Employs appropriate methods of persuasion when soliciting agreement.
- Maintains focus on the topic at hand.
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Skills Required
Level Working Knowledge:
- Discovers, analyzes, and resolves hardware, software or application problems.
- Works with vendor-specific diagnostic guides, tools and utilities.
- Handles calls related to product features, applications, and compatibility standards.
- Analyzes code, logs, and current systems as part of advanced troubleshooting.
- Records and reports specific technical problems, solving processes and tools that have been used.
Role Definition
- Identifies, investigates, monitors, and resolves customer issues in accordance with standards and processes.
Responsibilities
- Delivering technical roadmaps on business processes and applications to support business objectives, standards and processes.
- Communicating about client feedback to technology teams to improve deliverables and meet business requirements.
Caterpillar Recruitment Program 2026 Application Process:-
Apply In Below Link
Note:– Only shortlisted candidates will receive the call letter for further rounds
